Joy on Call allows new parents to connect directly with Joy Experts and Parent Coaches to provide on demand support, answering questions that naturally come up when home with a new baby. Answers are delivered through text message to make life easier for parents, who are able to take part in back and forth conversations to receive personalized, supportive advice.

Joy on Call comes with a two week free trial, so parents can get a sense of the value the service brings. Because we want this service to be accessible to as many parents as possible, Joy on Call is priced at only $2/week, regardless of the amount of questions asked.

When you join Joy on Call, you will be matched with one of our Parent Coaches, who will be your primary point of contact as a member. Parent Coaches have recently gone through their own new parent journey, and have lots of advice, recommendations, and support to give. They can also simply listen and validate what you are going through, and empathize based on their own experience. When questions come up related specifically to infant feeding or sleep, Parent Coaches will introduce one of our certified experts who will help answer your question and work with you to build out a custom plan.

Joy on Call experts and your Parent Coach are available from 8am-8pm Monday through Friday. We also have overnight support from our nighttime Parent Coach beginning at 12am, who can answer questions that (inevitably) come up during those nighttime feeds.

Your Parent Coach is best suited to answer questions related to general baby care, tips and tricks for new parents, advice, support, or recommendations. Parents often ask their Coach questions like “Is it normal that my newborn doesn’t like the bath?” or “What type of diaper cream did you find most effective?” or sometimes even just vent: “I got no sleep last night, I’m exhausted”. Our certified Sleep and Feeding Experts can answer any question that falls into these categories. Joy on Call is not a replacement for diagnostic or medical advice. If any question asked relates to the health and wellbeing of a baby or parent, the Joy on Call team will recommend you seek professional medical advice or support. Examples of questions we will not support are: “My baby has a fever, what should I do?” “My baby has been inconsolable for hours, what should I do?”